PRIVACY POLICY

At 818 Villa Bali ("we," "our," "us"), we are committed to safeguarding your privacy and ensuring a secure and positive experience when you visit our website, www.818villa.com (the "Site"). This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect your personal data. By accessing and using the Site, you agree to the terms of this policy.

1. Information We Collect

We may collect both personal and non-personal information when you visit our Site, make a reservation, or interact with us in other ways.

Personal Information includes:

  • Full name, Email address, Phone number, Mailing address, Payment information (credit card details, billing address), Booking information (dates of stay, number of guests), Special requests or preferences.

Non-Personal Information includes:

  • IP address, Browser type and version, Device type, Location data (if enabled by you), Pages viewed, time spent on the Site, Referring websites or sources.

2. How We Use Your Information

We collect and process your personal data for the following purposes:

  • To process your bookings: We use your personal information to complete and confirm your reservations, communicate booking details, and provide support during your stay.

  • To improve our services: We may analyze how you interact with the Site to enhance the overall user experience and to ensure our services meet your needs.

  • For marketing and communications: We may use your email address or phone number to send newsletters, promotional offers, and other updates about 818 Villa. You can opt-out at any time.

  • To fulfill legal obligations: We may use your data for compliance with local laws, regulations, or legal requirements in Bali.

3. How We Protect Your Information

We take reasonable steps to protect your personal data from unauthorized access, disclosure, alteration, and destruction. This includes using secure payment gateways, encrypted connections, and other security measures.

Please note that no online transmission or system is completely secure. While we use commercially reasonable methods to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We respect your privacy and will not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

  • Service providers: We work with third-party service providers (e.g., payment processors, email marketing platforms, booking engines) to support our business. These partners are obligated to protect your data and use it solely for the purposes for which it was shared.

  • Legal compliance: We may disclose your personal information if required by law or in response to legal requests (e.g., a subpoena, court order, or regulatory requirement).

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, track website usage, and provide personalized services. You can control cookie settings through your browser. However, please note that disabling cookies may affect your experience on our Site.

6. Third-Party Links

The Site may contain links to external websites that we do not control, including partners, affiliates, or other third-party services. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

  • Access and Correction: You have the right to request access to the personal data we hold about you and to request corrections if the data is inaccurate.

  • Data Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.

  • Marketing Communications: You can opt-out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

  • Withdrawal of Consent: If you have given consent to process your data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at the details provided below.

8. Children’s Privacy

The Site is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. International Data Transfers

If you are accessing our Site from outside of Indonesia, please note that your personal data may be transferred to, and processed in, Indonesia. By using our Site, you consent to the transfer and processing of your data in accordance with this Privacy Policy.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any changes, we will post the updated policy on this page and update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

818 Villa Bali
Email: 818villas@gmail.com
Phone: [Insert phone number]

Additional Considerations:

  • Data Protection Laws: If your business is subject to the GDPR (e.g., serving guests from the European Union) or CCPA (California residents), ensure that your privacy policy includes necessary details about those regulations. For instance, GDPR requires providing information on the legal basis for data processing.

  • Payment Security: If you're processing payments directly on your site (as opposed to through a third-party payment gateway like PayPal), you should explicitly mention your security measures or refer users to the payment processor’s privacy policy.

Let me know if you'd like to refine or adjust any section, or if you need more details on specific privacy laws!