FAQ’s
ABOUT THE VILLA
Where is the villa located in Canggu?
We’re located in Canggu Area, within minutes of the beach, cafes, restaurants, and popular surf and the world beach clubs spots.
How many guests can the villa accommodate?
Our villa offers flexible accommodation options to suit your group size:
4-Bedroom Unit – Sleeps 6 to 8 guests, with 4 bedrooms and 4 bathrooms
2-Bedroom Unit – Sleeps 4 to 6 guests, with 2 bedrooms and 3 bathrooms
Combined 6-Bedroom Villa – Ideal for larger groups, it comfortably accommodates up to 12 guests, with a total of 6 bedrooms and 7 bathrooms
Is the villa private or shared with others?
The villa is 100% private—guests have exclusive access to all facilities during their stay.
Do you have a private pool?
Yes! Each unit comes with its own private in-ground pool, so you can enjoy a relaxing swim anytime—just steps from your door.
Is the villa pet-friendly?
We love animals, but to ensure the comfort and safety of all our guests, pets are not allowed at the villa. Thank you for your understanding.
Is the villa child- and family-friendly?
Yes, the villa is family-friendly and a great choice for guests traveling with children. We provide amenities such as baby cots and high chairs upon request. Please note that the pool is not fenced, so we recommend extra supervision for young children.
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BOOKING & PAYMENT
How do I book the villa?
You can book directly on our website, through Airbnb, or via platforms like Booking.com. Contact us for direct rates.
What is your cancellation policy?
Our cancellation policy depends on how you book:
Direct bookings: We offer a flexible cancellation policy.
Third-party bookings (e.g., Airbnb, Booking.com, VRBO, Agoda): These follow the cancellation terms set by the specific platform.
For full details, please check the terms on your chosen booking method, or feel free to contact us directly—we’re happy to help clarify!
What payment methods do you accept?
We accept bank transfers, credit cards, and payments via PayPal or local payment options.
LOCATION & SURROUNDINGS
How far is the villa from the beach?
The beach is just a 10 - 15 minute drive from the villa, depending on traffic. It’s an easy trip, and we’re happy to help you arrange transport so you can enjoy Canggu’s famous sunsets, surf spots, and beach clubs with ease!
Is the villa in a quiet area?
Yes, the villa is in a peaceful location, yet close enough to all the action.
How do I get around Canggu?
Scooters are the most popular way to explore. Taxis and ride-hailing apps like Gojek or Grab are also available.
Is parking available?
Yes, we offer free private parking on site.
SERVICES & AMENITIES
Is daily housekeeping included?
Daily housekeeping is not automatically included, but we’re happy to arrange cleaning services during your stay upon request. Just let us know in advance or during your stay, and we’ll schedule it at a time that’s convenient for you.
Is breakfast included in the rate?
Breakfast is not included by default, but we’re happy to offer it on request for an additional cost. Let us know in advance, and we’ll gladly prepare a delicious start to your day!
Do you provide airport transfers?
Yes, we can arrange airport transfers. Let us know in advance to organize it for you for an additional cost.
Is there Wi-Fi at the villa?
Yes, we offer high-speed Wi-Fi throughout the property.
Are there kitchen and cooking facilities?
Yes, the villa has a fully equipped kitchen with all necessary appliances and utensils.
Is air-conditioning available in all rooms?
Yes, all bedrooms are air-conditioned. Some living areas may have fans or optional AC.
Are towels and linens provided?
Yes, we provide fresh towels, pool towels, and bed linens at the start of your stay. If you need replacements during your visit, just let us know—we’ll be happy to assist!
Do you offer in-villa massages or spa services?
Yes, we can arrange in-villa spa and massage treatments upon request.
Can I rent a scooter or car through you?
Absolutely! We work with trusted local partners to help you arrange scooter or car rentals easily. Just let us know your preferences, and we’ll take care of the rest—so you can explore Bali hassle-free.
CHECK IN & CHECK OUT
What are the check-in and check-out times?
Check-in: 4:00 PM | Check-out: 11:00 PM
Can I request an early check-in or late check-out?
We totally understand the need for a little extra time! While check-in and check-out times are based on availability, we’ll gladly try our best to accommodate early arrivals or late departures. Just let us know in advance—additional charges may apply depending on the timing.
What should I do if I arrive late at night?
We offer self-check-in or staff can meet you on arrival—just let us know your arrival time in advance.
SUPPORT & CONTACT
Who do I contact in case of emergency?
Our villa manager is available 24/7 for emergencies. You’ll be provided with contact info upon check-in.
Is there staff on-site?
Yes, we have villa staff including housekeeping and a villa manager available during the day.
Can you help plan activities or tours?
Yes! We’d love to help you book surf lessons, yoga classes, day trips, and more.
EXTRA QUESTIONS FOR SOCIAL & BOOKING SITES
Do you offer photoshoots or allow influencers to collaborate?
Yes, please contact us for media or influencer collaboration opportunities.
Is there a minimum stay requirement?
Yes, the minimum stay is 2 nights—this may vary depending on season and availability.
Are there any hidden fees?
No hidden fees! All costs will be clearly outlined before booking.